PRIVACY POLICY

PRIVACY POLICY

Last updated: 24 September 2026

RIXE operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use and disclose your personal information when you:

  • Visit or use our website

  • Purchase products or complete other transactions through the Services

  • Create or manage an account

  • Communicate with us

  • Otherwise interact with RIXE

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood how we collect, use and disclose your information as described below.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information collected anonymously or information that has been de-identified so that it can no longer reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details: Your name, email address, phone number, billing address and shipping address.

  • Financial information: Payment card details, financial account information, transaction details, payment method and payment confirmation.

  • Account information: Your username, password, security questions, preferences and account settings.

  • Transaction information: Products you view, add to your cart or wishlist, purchase, return, exchange or cancel, together with information about previous transactions.

  • Communications: Information you provide when contacting us, including customer-service enquiries and feedback.

  • Device information: Information about your device, browser, network connection, IP address and other unique identifiers.

  • Usage information: Information about how and when you access, navigate and interact with the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

  • Directly from you: Including when you create an account, place an order, use the Services, contact us or otherwise provide information to us.

  • Automatically through the Services: Including information collected from your device through cookies and similar technologies when you visit or use our website.

  • From service providers: Including providers that support our technology, payment processing, fulfilment, analytics and other business operations.

  • From partners and other third parties: Where permitted by applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes.

PROVIDING AND IMPROVING THE SERVICES

We may use your personal information to:

  • Process payments and fulfil orders

  • Arrange shipping and delivery

  • Process returns, exchanges, refunds and cancellations

  • Create, maintain and manage your account

  • Remember your preferences and products you may be interested in

  • Send notifications relating to your account or orders

  • Enable you to submit product reviews

  • Recommend products based on your interests or previous purchases

  • Personalise and improve your shopping experience

  • Maintain and improve the performance of the Services

MARKETING AND ADVERTISING

We may use your personal information for marketing and promotional purposes, including to:

  • Send promotional communications by email, text message or post

  • Display advertisements for products or services on our website or other websites

  • Personalise marketing based on products you have viewed, purchased or added to your cart

  • Measure and improve the effectiveness of our advertising

You may opt out of promotional emails at any time by using the unsubscribe link included in those emails.

SECURITY AND FRAUD PREVENTION

We may use your personal information to:

  • Authenticate and protect your account

  • Provide a secure payment and shopping experience

  • Detect, investigate and respond to suspected fraudulent, illegal, unsafe or malicious activity

  • Protect our customers, business, website and Services

  • Maintain public safety where necessary

If you create an account, you are responsible for keeping your login details secure. Please do not share your username, password or other account-access information with anyone else.

COMMUNICATING WITH YOU

We may use your information to:

  • Respond to questions or enquiries

  • Provide customer support

  • Send information about your account, orders or transactions

  • Maintain our relationship with you

  • Deliver effective customer service

LEGAL AND REGULATORY PURPOSES

We may use personal information to:

  • Comply with applicable laws and legal obligations

  • Respond to valid requests from courts, law-enforcement bodies or government agencies

  • Participate in legal proceedings, investigations or civil discovery

  • Enforce our terms, policies and agreements

  • Investigate suspected violations of our terms or policies

  • Protect our legal rights and the rights of others

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and subject to this Privacy Policy.

This may include disclosure:

  • To Shopify, service providers and vendors that support our business, including providers of IT services, payment processing, analytics, customer support, cloud storage, order fulfilment and shipping

  • To business and marketing partners that help us provide marketing services and display relevant advertising

  • When you direct us, request that we disclose information or otherwise consent to a disclosure

  • To shipping providers so they can deliver your order

  • Through social-media widgets, integrations or login services you choose to use

  • To our affiliates or other entities within our corporate group

  • In connection with a business transaction, including a merger, acquisition, restructuring, financing or bankruptcy

  • To comply with legal obligations, subpoenas, search warrants or similar lawful requests

  • To enforce our Terms of Service, policies and agreements

  • To protect the Services, our rights, our customers or other individuals

Our business and marketing partners process information in accordance with their own privacy policies.

Depending on where you live, you may have the right to opt out of the sharing of information used to provide targeted advertising based on your activity across different merchants and websites.

OUR RELATIONSHIP WITH SHOPIFY

The Services are hosted and supported by Shopify.

Shopify collects and processes personal information about your access to and use of the Services to provide and improve the shopping experience. Information submitted through the Services may be transmitted to Shopify and other third parties, including parties located outside the country in which you reside.

To help protect, operate and improve our business, we may use Shopify features that incorporate information collected from your interactions with our store, Shopify and other merchants.

In these circumstances, Shopify may be responsible for processing your personal information, including responding to certain requests relating to the use of that information.

For more information, please review the Shopify Consumer Privacy Policy.

Depending on where you live, you may also exercise certain privacy rights through the Shopify Privacy Portal.

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not owned or controlled by RIXE, you should review that website’s privacy policy, security practices and terms and conditions.

We do not control and are not responsible for:

  • The privacy or security practices of third-party websites

  • The accuracy, completeness or reliability of information on those websites

  • How third parties collect, use or disclose information you provide to them

Information shared through public or semi-public platforms, including third-party social networks, may be visible to other users and may be used by those third parties.

Including a third-party link within the Services does not necessarily mean that RIXE endorses that platform, its content, owners or operators.

CHILDREN’S DATA

The Services are not intended for use by children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us using the details provided below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, personal information belonging to anyone under 16 years of age.

SECURITY AND RETENTION OF INFORMATION

We use reasonable measures to protect personal information. However, no security system is perfect or impenetrable, and we cannot guarantee absolute security.

Information transmitted over the internet may not always be secure while in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information to us.

The length of time we retain personal information depends on factors including whether the information is required to:

  • Maintain your account

  • Provide the Services

  • Complete transactions

  • Comply with legal or regulatory obligations

  • Resolve disputes

  • Enforce agreements, contracts or policies

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances. Where permitted by law, we may decline a request.

  • Right to access or know: You may request access to the personal information we hold about you.

  • Right to deletion: You may request that we delete certain personal information we hold about you.

  • Right to correction: You may request that we correct inaccurate or incomplete personal information.

  • Right to portability: In certain circumstances, you may request a copy of your personal information or ask us to transfer it to a third party.

  • Right to manage communications: You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in those emails.

If you unsubscribe from marketing communications, we may still send non-promotional messages relating to your account, orders, transactions or customer-service requests.

You may exercise available rights through the Services or by contacting us using the details below.

For information about data processed by Shopify, visit the Shopify Privacy Portal.

We will not discriminate against you for exercising your privacy rights.

Before processing a request, we may need to verify your identity as permitted or required by law. You may also be able to appoint an authorised agent to submit a request on your behalf.

Before accepting a request from an authorised agent, we may require:

  • Evidence that you authorised the agent to act for you

  • Verification of your identity directly with us

We will respond to valid requests within the timeframe required by applicable law.

COMPLAINTS

If you have concerns or complaints about how we collect, use or process your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to:

  • Appeal a decision we have made regarding your privacy request

  • Submit a complaint to your local privacy or data-protection authority

INTERNATIONAL TRANSFERS

Your personal information may be transferred, stored or processed outside the country in which you live.

Where required, transfers of personal information outside the European Economic Area or the United Kingdom will rely on recognised safeguards, such as:

  • The European Commission’s Standard Contractual Clauses

  • Equivalent agreements or safeguards issued by the relevant UK authority

  • A finding that the destination country provides an adequate level of data protection

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business practices

  • The Services

  • Legal or regulatory requirements

  • Operational requirements

When we update this Privacy Policy, we will publish the revised version on this website and update the “Last updated” date. We will also provide any additional notice required by applicable law.

CONTACT US

If you have questions about this Privacy Policy, our privacy practices or your personal information, or if you would like to exercise an available privacy right, please contact us:

Email: contact@rixe.com.au
Phone: +61 434 683 475
Address: 6 Moran Place, Kambah ACT 2902, Australia