RETURNS & REFUND POLICY

RETURNS & REFUND POLICY

We offer a 14-day return period. This means you have 14 days from the date you receive your order to request a return.

RETURN ELIGIBILITY

To be eligible for a return, your item must:

  • Be in the same condition in which it was received

  • Be unworn and unused

  • Have all original tags attached

  • Be returned in its original packaging

  • Be accompanied by a receipt or proof of purchase

Items that do not meet these conditions may not be accepted.

HOW TO REQUEST A RETURN

To request a return, please contact us at contact@rixe.com.au.

If your return is approved, we will provide instructions explaining how and where to send your item. Items returned without first requesting and receiving approval may not be accepted.

Customers are responsible for all return shipping costs. RIXE does not cover or reimburse return shipping expenses.

DAMAGES OR INCORRECT ITEMS

Please inspect your order as soon as it arrives. If an item is defective, damaged or incorrect, contact us immediately at contact@rixe.com.au so we can assess the issue and make it right.

NON-RETURNABLE ITEMS

We do not accept change-of-mind returns on sale items or gift cards.

EXCHANGES

The fastest way to receive a different item, colour or size is to return your original item. Once your return has been accepted, you can place a separate order for the replacement item.

REFUNDS

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at contact@rixe.com.au.