Shipping policy

Shipping Policy

Thank you for shopping with us. Below are the terms and conditions that make up our Shipping Policy.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping: 5–7 business days
• Express Shipping: 2–4 business days

Delivery delays can occasionally occur due to unforeseen circumstances.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Locations

We currently ship to:

• Domestic (within the country)
  

If your country is not listed, please contact us before placing your order.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damaged, Lost, or Stolen Packages

We are not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

If your package is marked as delivered but you have not received it, please contact us and we will do our best to assist you.

Contact Us

If you have any questions about your order or shipping, please contact us at:
contact@rixe.com.au