SHIPPING POLICY

Thank you for shopping with RIXE. This Shipping Policy explains how your order will be processed, shipped and delivered.

ORDER PROCESSING

Orders are processed within 1–3 business days after you receive your order confirmation email.

Business days exclude weekends and Australian public holidays.

Once your order has been dispatched, you will receive a separate shipping confirmation email containing your tracking information.

During product launches, promotional periods and holidays, processing may take slightly longer than usual.

SHIPPING RATES

Available shipping methods and their associated costs will be calculated and displayed at checkout before you complete your purchase.

ESTIMATED DELIVERY TIMES

Estimated delivery times after dispatch are:

Standard Shipping: 5–7 business days
Express Shipping: 2–4 business days

Delivery estimates are provided as a guide and are not guaranteed. Delays may occasionally occur due to carrier disruptions, severe weather, public holidays, peak shopping periods or other circumstances outside our control.

Processing time and delivery time are separate. The delivery estimate begins once your order has been dispatched.

SHIPPING LOCATIONS

We currently ship to addresses within Australia.

If you would like to place an international order, please contact us at contact@rixe.com.au before completing your purchase to confirm whether delivery is available to your location.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active after your parcel has been collected by the carrier.

If you have not received a shipping confirmation email after the processing period, please check your spam or junk folder before contacting us.

INCORRECT SHIPPING INFORMATION

Please review your shipping details carefully before submitting your order.

If you notice an error in your delivery address, contact us as soon as possible at contact@rixe.com.au. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

RIXE is not responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete shipping information supplied at checkout.

CUSTOMS, DUTIES AND TAXES

International orders, where available, may be subject to customs duties, import taxes or other fees imposed by the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

RIXE is not responsible for delays caused by customs processing.

DAMAGED ORDERS

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective or incorrect, contact us promptly at contact@rixe.com.au with:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will assess the issue and provide further instructions.

Please retain the original packaging until your claim has been reviewed.

LOST OR MISSING PACKAGES

If your tracking information has not updated for an extended period or your parcel appears to be lost, please contact us and we will assist you in contacting the carrier.

If your order is marked as delivered but you cannot locate it, please:

Check around the delivery location
Ask other members of your household
Check with neighbours or building management
Contact the shipping carrier for additional delivery information

If the parcel is still missing, contact us at contact@rixe.com.au and we will do our best to assist you.

DELIVERY DELAYS

Once an order has been transferred to the shipping carrier, delivery is managed by that carrier.

RIXE is not responsible for carrier delays or events outside our reasonable control. However, we will provide reasonable assistance if you experience a delivery issue.

CONTACT US

For questions about shipping or an existing order, contact us at:

Email: contact@rixe.com.au

Please include your order number when contacting us about an existing purchase.